User experiences and needs when responding to misinformation on social media

Abstract

This study examines the experiences of those who participate in bottom-up user-led responses to misinformation on social media and outlines how they can be better supported via software tools. Findings show that users desire support tools designed to minimize time and effort in identifying misinformation and provide tailored suggestions for crafting responses to misinformation that account for emotional and relational context. Academics and practitioners interested in designing misinformation interventions that harness user participation can draw upon these findings.

Ruican Zhong

HCDE PhD Student and Researcher